The current COVID-19 crisis is reshaping the economic order. Customers are fundamentally changing their behaviour and jurisdictions are implementing all kinds of measures to combat the crisis. These will be drivers for businesses to decide on change, which immediately presents challenges for the way businesses comply with value-added tax (VAT).

Jan Sanders and Michelle Rang of PKF Netherlands discuss what businesses should do, from a VAT perspective, to respond to the “new normal” in the post-Covid-19 crisis period.

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